Customer Service Intake Specialist
New
B
Blessinger LegalLegal Services
Honduras. Colombia. Mexico. Costa RicaFull-TimeEntry
Salary5 - 7 USD per hour
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Job Details
- Languages
- Fluent in English and Spanish
- Experience
- 1+ year
- Required Skills
- Customer serviceMicrosoft OfficeDocumentationGoogle Workspace
Requirements
- 1+ year experience as a receptionist or customer service representative in a U.S.-based company
- Fluent in English and Spanish (spoken and written)
- Experience handling inbound and outbound calls
- Strong documentation, intake, and call-logging skills
- Ability to manage multiple client interactions at once (up to 3 calls)
- Proficient in Microsoft Office and Google Workspace
- Reliable, proactive, and able to work independently
- Legal or immigration law experience (preferred)
- Familiarity with INSZoom or Docketwise (preferred)
Responsibilities
- Handle inbound and outbound client communications via phone, email, chat, SMS, and social media
- Conduct client intake for immigration matters, gathering and documenting relevant information accurately
- Triage calls, log and categorize interactions, and escalate issues when needed
- Provide accurate information about services and next steps
- Follow up proactively with clients and internal staff
- Maintain accurate client records, intake notes, and documentation
- Perform administrative, intake, or outreach tasks during low call volume
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