Enterprise Success Manager
New
O
OnticSaaS / Security
Location: Remote, United StatesFull-TimeManager
Salary130,000 - 156,000 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
- Required Skills
- SalesforceJiraAccount ManagementCustomer SuccessSaaS
Requirements
- 4+ years of experience in Customer Success, Client Success, or Client Services with a SaaS company at an enterprise level.
- Extremely organized and able to multitask.
- Ability to simultaneously manage multiple clients with competing priorities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent oral and written communication skills.
- Experience working in cross-functional teams and presenting to business executives.
- Familiarity with Salesforce, Pendo, Domo, JIRA, and ChurnZero.
- Corporate Security or Executive Protection acumen is a plus.
- Willingness to travel up to 30%.
Responsibilities
- Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
- Own client communication to ensure a streamlined client experience.
- Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities.
- Coordinate with Sales colleagues to execute on growth opportunities.
- Forecast client renewals, ensuring retention.
- Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is represented.
- Work collaboratively to address client challenges with a sense of urgency.
- Seek out opportunities to help the Client Success team scale efficiently with tools.
View Full Description & ApplyYou'll be redirected to the employer's site
