Enterprise Customer Success Manager
New
S
Sigma ComputingCloud Analytics
Remote, TexasFull-TimeManager
Salary132,000 - 165,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- SQLBusiness IntelligenceETLSnowflakeData visualizationSaaSBigQueryRedshiftDatabricks
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.
Responsibilities
- Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
- Develop and implement strategies aimed at maximizing NDR.
- Serve as the bridge between our customers and our product team.
- Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
- Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
View Full Description & ApplyYou'll be redirected to the employer's site
