Enterprise Customer Success Manager
New
F
FableAccessibility SaaS
We are looking for applicants within the Vancouver and Greater Toronto Areas that can work within North American time zones., North American time zones, Eastern Time preferredFull-TimeManager
Salary100,000 - 131,250 USD per year OTE
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role; 2+ years managing enterprise customer relationships
- Required Skills
- Artificial IntelligenceAccount ManagementCross-functional collaborationCustomer SuccessSaaSHubSpot
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
- 2+ years managing enterprise customer relationships
- Experience supporting renewals, commercial discussions, and cross-functional deal coordination
- Experience using or experimenting with AI for research, analysis, or workflow automation
- Experience working in a startup or scale-up environment
- Proficiency with CRM and CS platforms such as HubSpot and Planhat (or equivalent)
- Willingness to learn about accessibility and follow inclusive design practices
Responsibilities
- Establish yourself as a trusted advisor throughout the customer journey from adoption to renewal
- Drive feature adoption by building shared Success Plans and providing strategic guidance
- Proactively analyze customer usage and engagement to identify risks and expansion opportunities
- Own the renewal process end-to-end, including commercial documentation and negotiations
- Coordinate with cross-functional teams like Legal, Security, Finance, and Sales
- Build multi-threaded relationships across customer organizations
- Synthesize customer feedback for product and roadmap discussions
- Contribute to improving Customer Success processes and engagement strategies
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