Customer Success Manager, Enterprise
New
S
SchooLinksEducation Technology
United StatesFull-TimeManager
Salary75,000 - 110,000 USD per year
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Job Details
- Experience
- 5+ Years Professional Experience in a Customer Success position
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSGoogle Workspace
Requirements
- 5+ years professional experience in a Customer Success position
- 3+ years experience in implementation and customer success for a SaaS company
- Experience in ClassLink/Clever, SFTP preferred
- Experience or ability to work in a remote environment
- Strong interpersonal skills
- Project management skills
- Positive attitude
- Proactive, entrepreneurial style
- Ability to close renewals and identify expansion opportunities
- Technical Proficiency in Google Suite (Sheets, Slides, etc.)
- Proficiency with Apple/Mac
Responsibilities
- Meet onboarding, usage, and renewal targets for your portfolio of districts.
- Onboard new districts by leading their project kickoff, data integration, and training sessions.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
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