Incident Response Deployment Manager
New
G
Gritter FranconaFederal IT
Chicago, Illinois, United States. Florida, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Microsoft Power BISharePointJiraRelease ManagementChange ManagementServiceNow
Requirements
- Bachelor’s degree
- 4+ years of experience in deployment management, release management, change management, or IT operations support
- Strong experience with IT service management (ITSM)
- Experience with software deployment coordination
- Experience with release management processes
- Experience within a federal government environment
- Proficiency in ServiceNow (SNOW)
- Proficiency in Jira
- Proficiency in Power BI
- Proficiency in Serena Business Manager (SBM)
Responsibilities
- Manage and coordinate software deployment activities across development, pre-production, testing, and production environments.
- Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, and outages.
- Coordinate monthly Integrated Releases using ITIL service transition processes and ServiceNow.
- Create, update, and monitor Release records within ServiceNow to ensure compliance.
- Associate and validate Change Requests within Release records.
- Coordinate ASCEND release submissions and Change Requests for PRRCCB approvals.
- Review software change requests and validate Application Turnover Transmittal (ATT) documentation.
- Ensure deployment documentation, implementation plans, and rollback procedures are complete and compliant.
- Coordinate pre-production installations and support regression testing.
- Collaborate with cross-functional teams to resolve deployment issues and risks.
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