Solutions Engineer / Technical CSM
New
S
Sierra StudioE-commerce SaaS
Brazil (Remote)Full-TimeMiddle
Salary3,500 - 6,000 USD per month
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Job Details
- Languages
- English
- Required Skills
- JavascriptShopifyRESTful APIsSaaS
Requirements
- Experience in a customer-facing technical role — solutions engineering, technical CSM, implementation, or similar
- Comfortable reading and writing basic code (JavaScript, API calls)
- Comfortable with curl commands
- Excellent written English
- Startup mindset: scrappy, collaborative, no ego
- Self-directed — you manage your own book of business without hand-holding
Responsibilities
- Onboard new Shopify brands or manage ongoing relationships depending on your track
- Troubleshoot technical issues: API calls, custom JavaScript, integration errors
- Be the internal voice of the customer — flag patterns, suggest improvements
- Collaborate with the engineering team when issues need escalation
- Document solutions and build resources that reduce repeat questions
- Help shape the customer success culture as the team grows
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