- Onboard new Shopify brands or manage ongoing relationships depending on your track
- Troubleshoot technical issues: API calls, custom JavaScript, integration errors
- Be the internal voice of the customer — flag patterns, suggest improvements
- Collaborate with the engineering team when issues need escalation
- Document solutions and build resources that reduce repeat questions
- Help shape the customer success culture as the team grows
JavascriptShopifyRESTful APIs+1 more