Account Growth Manager
New
S
Scientific Safety AllianceLife Sciences Services
United StatesFull-TimeMiddle
Salary90,000 - 180,000 USD per year OTE
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Job Details
- Experience
- 3-7 years
- Required Skills
- Relationship buildingAccount ManagementCRMCustomer SuccessHubSpot
Requirements
- 3-7 years of B2B account management, customer success, sales, or expansion-focused experience.
- Proven ability to grow existing customer relationships and identify expansion opportunities.
- Strong commercial judgment and ability to prioritize a book of business.
- Comfort managing technical or compliance-related services.
- Ability to operate in a lean environment with limited sales enablement.
- Strong organizational skills and CRM discipline.
- Experience using HubSpot is preferred.
- Strong professional communication skills for interacting with technical and facilities stakeholders.
Responsibilities
- Manage a portfolio of existing SSA customers, owning retention, expansion, and relationship health.
- Segment and prioritize accounts based on revenue potential, service fit, and relationship strength.
- Build and execute account plans for high-potential customers.
- Identify cross-sell and upsell opportunities across multiple service lines.
- Conduct proactive outreach and business reviews with Facilities, Quality, and Operations stakeholders.
- Coordinate with internal operations, technicians, and scheduling teams to move customer needs forward.
- Maintain accurate CRM records in HubSpot, tracking notes, next steps, and renewal timing.
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