- Independently manage a book of business across assigned territories
- Ensure customer delight throughout the lifecycle
- Identify and document risks with oversight
- Collaborate with Sales, Support, and Education teams
- Lead strategic customer conversations regarding product value
- Drive advanced product adoption and scalable solutions
- Analyze feedback and success metrics for actionable insights
- Execute retention strategies and mitigate churn
- Monitor new customer onboarding
- Provide mentorship in CSM best practices
Data AnalysisAccount ManagementRelationship management+2 more