Customer Success Manager III
New
R
Renaissance Learning North AmericaEducation Technology
Location: Remote - AZFull-TimeSenior
SalarySalary Range: $81,000-$86,500. This is a base salary only, additional bonus for hitting CSM targets applies.
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 2-3 years experience in Customer Success required.
- Strong understanding of the K12 education competitive landscape.
- Strong organizational, analytical and detail-oriented thinking skills.
- Ability to operate in a highly efficient manner in a goal-oriented environment.
- Excellent CS strategy acumen with business development and negotiating skills.
- Strong interpersonal, written, presentation and oral communication skills.
- Proven track record of meeting/exceeding goals and targets.
Responsibilities
- Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies.
- Collaborate with cross-functional teams like Sales, Customer Support, and Customer Education to support customers and drive revenue growth.
- Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals.
- Drive advanced product adoption strategies and develop scalable solutions for common customer challenges.
- Analyze customer feedback patterns and success metrics to provide actionable insights to leadership for product and experience improvements.
- Execute sophisticated retention strategies through proactive risk assessment and mitigation planning.
- Monitor new customers through the onboarding process to ensure a smooth transition.
- Provide mentorship in CSM best practices and serve as a subject matter expert.
View Full Description & ApplyYou'll be redirected to the employer's site
