Customer Service Representative - Fitness
New
USAFull-TimeEntry
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year experience performing customer service duties required.
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTime Management
Requirements
- High School Diploma or GED certificate required.
- 1 year experience performing customer service duties required.
- Basic experience using Microsoft Office required.
- Ability to maintain a consistent 50 down/10 up Mbps minimum internet speed.
- Ability to participate by video in online meetings.
- Inbound call center experience preferred.
- Experience in healthcare preferred.
Responsibilities
- Receives and responds to telephone calls from members, fitness clubs and health plans.
- Demonstrates knowledge and understanding of all ASH Fitness products and programs.
- Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
- Ascertains the nature of the call and records information in the appropriate system.
- Provides answers to member questions by following standard policies and procedures.
- Coordinates collection of necessary information, including member co-pays or payments when necessary.
- Forwards documentation to Research Team for follow up if issue requires additional action.
- Researches unique questions using all available resources and refers difficult issues to Supervisor.
- Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted.
- Attends and participates in meetings to discuss issues and foster teamwork.
View Full Description & ApplyYou'll be redirected to the employer's site
