Technical Product Support Specialist
New
C
CreatorIQInfluencer Marketing
Location: Warsaw Workplace: RemoteFull-TimeMiddle
Salary98,000 - 117,000 PLN per year
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Job Details
- Experience
- 2+ years
- Required Skills
- JiraRESTful APIsTroubleshootingTechnical supportCustomer supportSaaSZendesk
Requirements
- 2+ years of experience in technical support, product support, or SaaS support environment
- Strong troubleshooting skills with the ability to analyze, replicate, and resolve technical issues
- Experience with ticketing systems such as Zendesk, Jira, or similar
- Familiarity with APIs, integrations, or system configurations (basic to intermediate level)
- Strong understanding of issue triaging, escalation, and prioritization frameworks
- Ability to multi-task and manage multiple tickets in a fast-paced environment
- Excellent written and verbal communication skills
- Strong analytical and problem-solving mindset
- Detail-oriented with strong organizational and time management skills
Responsibilities
- Provide technical support via chat and email to CreatorIQ clients
- Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems
- Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions
- Investigate, replicate, and diagnose reported issues in appropriate environments
- Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams
- Collaborate cross-functionally with Product, Engineering, and Customer Success
- Maintain and contribute to the knowledge base, including documentation and FAQs
- Educate customers on platform functionality, best practices, and how-to guidance
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