Product Support Specialist
New
H
HelpriseFinTech E-commerce
Warsaw, Masovian Voivodeship, PolandFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years
- Required Skills
- Analytical SkillsTroubleshootingTechnical supportSaaS
Requirements
- Bachelor's degree or equivalent professional experience
- At least 2 years of experience in a relevant industry (Technology, E-commerce, SaaS, FinTech) and/or a similar customer-facing support role
- Ability to manage a high volume of requests efficiently
- Strong written communication skills
- Ability to explain technical concepts and instructions clearly
- Ability to quickly understand complex technical systems, processes, and integrations
- Proven ability to take ownership of projects and tasks
- Strong analytical and problem-solving skills
- Ability to build positive relationships with customers and internal stakeholders
Responsibilities
- Provide support to merchant partners, including e-commerce retailers
- Investigate and resolve technical, operational, and configuration-related issues
- Collaborate closely with internal technical and business teams
- Manage multiple customer requests simultaneously
- Contribute to the development and improvement of scalable support processes and workflows
- Communicate with merchant partners regarding product updates, new features, and service enhancements
- Gather and share customer feedback and feature requests
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