Client Support Specialist
New
Poland, night shiftFull-Time
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Required Skills
- Analytical SkillsProblem SolvingCustomer support
Requirements
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide effective solutions under pressure
- High sense of responsibility
- Good level of English and russian languages
- Previous experience in customer support, client services, or a related role
- Previous fintech experience
Responsibilities
- Customer support - night shift
- Transaction monitoring
- Monitoring of providers activity and malfunction
- Limit monitoring
- Alerting at the launch of new merchants and new solutions
- Allocating when providers are down and calculating potential losses
- Disabling of methods/acquirers upon request of colleagues
- Performing refunds at the request of the merchant and colleagues
- Requesting user documents
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