Responding to user requests about the app usage in a timely and accurate way via email
Escalating issues to the engineering team
Identifying and analyzing user needs to provide insights to the product team
Contributing to the projects that would help to improve our current Support processes
Problem SolvingCustomer support
About Flo Health
Flo Health transforms women's health with the world's #1 downloaded app, providing personalized cycle tracking, health insights, and a supportive community. You can join a team building AI-powered, privacy-first solutions that empower over 77 million monthly active users globally. We became the first digital women's health app to reach a $1 billion valuation, backed by a $200 million Series C investment. Your work directly impacts millions of lives, offering trusted information and tools across 20+ languages.
How We Work
We are a mission-led, product-driven team that values ownership and impact. Our culture embraces debate and shares decisions openly. We craft with purpose, always striving to raise the bar. We operate with a hybrid work model, spending three days per week in the office. Our Workation policy allows you to work from anywhere for up to two months annually. We prioritize flexible hours and asynchronous communication. You will work with colleagues who take their work seriously, but not themselves, embodying commitment and resilience.
Engineering at Flo Health
Our engineering teams pioneer AI-powered, privacy-first digital health solutions. You will work with a modern tech stack that includes JavaScript, Python, Kotlin, and Swift. We manage complex datasets for machine learning using the Tecton Feature Store. Our infrastructure leverages Google Cloud, Amazon S3, and Cloudflare Hosting. We deploy innovations that serve millions of users, providing personalized content and services. We adopted Databricks in 2025 to power our analytics and AI features, demonstrating our commitment to cutting-edge technology.
Why Join Us
Shape the future of women's health on a global scale.
Contribute to a product trusted by over 77 million monthly active users.
Accelerate your professional growth through challenging work and learning support.
Work in a hybrid, flexible environment that values impact and ownership.
Enjoy a 5-week fully paid sabbatical after five years with the company.
Benefits & Perks (for full-time employees)
Competitive salary with annual reviews.
Opportunity to participate in Flo’s performance incentive scheme.
Paid holiday, sick leave, and female health leave.
Enhanced parental leave for maternity, paternity, same-sex, and adoptive parents.
Unlimited free Flo Premium subscriptions for you, your friends, and family.