Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
PythonSQLRESTful APIs+2 more
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About Databento
Databento transforms how you access financial market data. They remove the complex onboarding, slow infrastructure, and high costs that plague traditional providers. Founded by quantitative hedge fund traders and engineers, Databento pioneered a self-service model. You can instantly access live exchange feeds and terabytes of historical data. They have gained over 4,000 users in their first year. You pay only for what you use or choose a flat-rate plan. Their servers sit in colocation facilities for optimal data capture. This ensures low-latency and high-fidelity data, directly from the source.
How We Work
Databento embraces a remote-first philosophy. Your teammates work across eight time zones. This allows for diverse perspectives and flexible work arrangements. The culture balances tech startup energy with quantitative firm intellect. You will find a place where your contributions are heard and valued. The team emphasizes continuous learning and growth. They foster an environment where everyone can thrive. You join a company committed to authenticity and collaboration.
Engineering at Databento
Engineering at Databento focuses on building robust, low-latency financial data infrastructure. You'll work on systems that process immense data volumes. This involves maintaining large storage clusters and optimizing performance. Engineers tackle challenges in systems automation and tooling. They ensure high-fidelity data capture directly from trading venues. Databento uses client libraries for Python, C++, and Rust. This technical environment demands strong Linux knowledge and DevOps principles. You'll contribute to a platform processing millions of requests per second.
Why Join Us
Shape the future of financial data access, making a real impact on institutions and startups.
Work with a team of experts from top quantitative firms, learning from the best in the industry.
Embrace a remote-first culture with flexibility and support for global collaboration.
Contribute to a rapidly growing company, with a Series A funding round reaching $30 million.
Tackle complex technical challenges, building high-performance, low-latency data systems.
Benefits & Perks
Health, dental, disability, and life insurance benefits
401(k) matching for full-time employees
100% remote work accommodation, with local currency payments