Bilingual Medical Virtual Assistant
New
W
Winning AssistantsHealthcare
El Salvador. Mexico. Costa Rica. Dominican Republic. Nicaragua, 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – FridayPart-Time
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Required Skills
- Digital MarketingGoogle WorkspaceHIPAA
Requirements
- Fluent in English and Spanish (spoken and written)
- Relevant work experience
- Comfortable handling insurance processes, including pre-authorizations and verifications
- Strong communication and interpersonal skills
- Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail)
- Familiarity with HIPAA and confidentiality standards
- Experience managing social media accounts
- Background in content planning or digital marketing
- Reliable laptop or desktop computer with high-speed internet
- Noise-canceling headset and webcam
Responsibilities
- Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
- Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
- Maintain accurate and confidential patient records and files.
- Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
- Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
- Utilize telehealth platforms to assist with session coordination and troubleshooting.
- Answer inbound calls in a professional, friendly, and bilingual manner.
- Prioritize and respond to emails, texts, and client inquiries efficiently.
- Ensure clear and compassionate communication with clients and their families.
- Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers
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