Italian Speaking Customer Success Specialist
New
M
MP Solutions Ltd.Customer Success
Fully remote work within HungaryFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Italian (C1), English (B2+)
- Required Skills
- Account ManagementCRMCustomer Success
Requirements
- Fluent Italian language skills (C1 level or higher)
- Good command of English (minimum B2 level)
- Strong communication and relationship-building skills
- Customer-focused and proactive mindset
- Excellent organizational and multitasking skills
- Strong attention to detail
- Ability to work independently in a remote environment
- Previous experience in customer service, customer success, account management or client support (advantage)
- Experience with CRM systems (plus)
Responsibilities
- Build and maintain positive relationships with business customers
- Support customers with account administration and service-related inquiries
- Assist with billing-related questions and account management activities
- Conduct proactive customer outreach and follow-up activities
- Monitor customer engagement and identify potential risks
- Support customer retention and satisfaction initiatives
- Collaborate with internal teams and stakeholders across different regions
- Maintain accurate customer records and documentation
- Ensure a high level of customer experience throughout the customer journey
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