Senior Client Success Manager
New
E
EverServiceDigital Marketing
United StatesFull-TimeSenior
Salary65,000 - 80,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisGoogle AnalyticsSEOAccount ManagementDigital MarketingWordPress
Requirements
- 4+ years of hands-on experience in a Client Success, Account Management, or similar client-facing role
- Demonstrated experience managing client relationships and supporting performance-driven digital marketing campaigns
- Strong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketing
- Proficiency with content management systems such as WordPress
- Familiarity with website analytics, tracking platforms, and performance optimization best practices
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced, collaborative environment
- Strong analytical mindset with a passion for delivering outstanding client service and driving measurable results
Responsibilities
- Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication
- Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service
- Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes
- Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)
- Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations
- Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance
- Recommend marketing products, services, and strategies aligned with each client's goals and business needs
- Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention
- Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth
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