Client Onboarding & Success Manager
New
B
BreezewayProperty Management SaaS
We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries. Countries: US and SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in Italian and English (written and spoken)
- Experience
- 2–4 years of experience
- Required Skills
- Project ManagementMicrosoft ExcelAccount ManagementCRMSaaS
Requirements
- 2–4 years of experience in implementation, client success, or account management
- Fluency in Italian and English (written and spoken)
- Strong project management and prioritization skills
- Experience with CRM software and web-based tools
- Comfortable navigating Google Suite, Zoom, and Slack
- Solid Excel skills (conditional formatting, VLOOKUP, formula functions, etc.)
- Experience in the short-term rental or property management industry is a strong plus
- Startup or early-stage company experience is a bonus
Responsibilities
- Collaborate with Sales and CX to ensure efficient onboarding of new Italian-market accounts
- Run training sessions that educate clients on Breezeway best practices
- Actively monitor onboarding health and track milestones
- Troubleshoot client issues and provide resolutions
- Build and iterate on onboarding materials and documentation in Italian
- Maintain continuous engagement post-onboarding to drive adoption
- Identify churn risks and develop proactive action plans
- Develop success strategies and identify upsell or cross-sell opportunities
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