Client Success Manager
J
JenzabarHigher Education
Minneapolis, MN, Sioux Falls, SD, or Billings, MTFull-TimeMiddle
Salary48,000 - 60,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship management
Requirements
- 2+ years of experience in Higher Education and/or Client Service
- Bachelor’s Degree
- Understanding of Higher Education industry
- Strong communication skills
- Ability to travel 50-75%
Responsibilities
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Strategize on accounts with Account Executive & Sales Manager to establish future sales
- Collect feedback on how products meet client needs
- Represent Jenzabar at regional conferences
- Visit clients on campus in the US and Canada annually
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