Jenzabar

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple s...

Private Company
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Open Positions1

United StatesFull-TimeHigher Education SoftwarePosted
  • Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues
  • Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
  • Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
  • Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
  • Document findings, steps, and solutions concisely for customers and our internal knowledge base
  • Act as a liaison between Support and Product Development, escalating with complete and accurate context
  • Continuously increase your product and technical expertise through training, documentation, and hands-on learning
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About Jenzabar

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere. Mission Statement: We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

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