Assistant Director Customer Success Manager
New
United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5+ years
- Required Skills
- Cloud ComputingData AnalysisAzureRESTful APIsAccount ManagementTechnical supportCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Business, Economics, Finance, Marketing, or a related field
- 3–5+ years of experience in customer success, account management, pre-sales, or customer-facing technical roles
- Strong understanding of enterprise SaaS environments, APIs, and data-driven platforms
- Strong knowledge of APIs, including REST architecture, authentication, rate limits, and integrations
- Ability to manage complex customer relationships and deliver account planning and success strategies
- Excellent communication, presentation, and stakeholder management skills across technical and business audiences
- Strong analytical and problem-solving abilities with a data-driven mindset
- Familiarity with cloud concepts (Azure preferred), data feeds, and enterprise software environments
- Ability to work independently while collaborating effectively in cross-functional teams
- Curiosity toward AI tools and interest in improving workflows through emerging technologies
Responsibilities
- Manage customer lifecycle success, including onboarding, adoption, health monitoring, retention, and expansion opportunities
- Act as a trusted advisor by guiding clients on best practices, product capabilities, and industry use cases
- Troubleshoot and support API-based integrations, including REST APIs, authentication flows, data feeds, and system behavior
- Lead customer engagements such as onboarding sessions, status reviews, and strategic business planning meetings
- Analyze customer usage data to identify risks, opportunities, and optimization strategies
- Collaborate with Engineering, Product, and internal stakeholders to resolve incidents, manage product changes, and improve customer experience
- Contribute to process improvements, documentation, training materials, and scalable customer success frameworks
- Support account planning efforts in partnership with account management teams to drive retention and growth
View Full Description & ApplyYou'll be redirected to the employer's site
