Customer Success Manager - Supply
New
Z
Zeta GlobalAd Tech
Remote - United StatesFull-TimeManager
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 3–6+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer Success
Requirements
- 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Responsibilities
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
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