Technical Account Manager

New

Source API remote eligibility restrictions: Canada, Mexico, United StatesFull-TimeSenior

Salary not disclosed

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Job Details

Minimum of 8 years of relevant experience.
Excellent written and verbal communication skills.
Strong interpersonal and customer service skills.
Account management and project/program management experience.
Deep knowledge of Linux systems administration (Ubuntu/RHEL).
Deep knowledge of Kubernetes and cloud-native operations.
Deep knowledge of OpenStack or private cloud infrastructure.
Knowledge of virtualization technologies (KVM/QEMU/libvirt).
Knowledge of networking (TCP/IP, routing, switching, DNS/DHCP).
Knowledge of storage integrations (Ceph, iSCSI/NFS).
Knowledge of Infrastructure as Code tools (Terraform/Ansible).
Bachelor’s degree in Computer Science, Electrical Engineering, or related field.

Own technical relationship and outcomes for a portfolio of enterprise customers, acting as the primary technical point-of-contact.
Identify, manage, and drive resolution of critical technical issues (escalations) and customer-impacting risks.
Monitor and manage open cases during business hours.
Perform environment assessments, architecture reviews, and operational readiness checks.
Plan and guide lifecycle activities including upgrades, patching, and capacity planning.
Proactively analyze risk using known issues and release notes.
Monitor customer environments using telemetry to identify trends and optimization opportunities.
Ensure adherence to best practices for reliability, security, and performance.
Prepare and deliver periodic reports including incident postmortems and health checks.
Educate customers on tools, workflows, and operational patterns.

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