Production Support Engineer II
New
M
MQ Referrals OnlyFintech Payments
This role can be performed remotely within the UK or from our London office.Full-TimeMiddle
Salary50,100 - 75,100 GBP per year OTE
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Job Details
- Experience
- 2-3+ years
- Required Skills
- PythonSQLRubySalesforceJiraRESTful APIsLinuxTechnical support
Requirements
- 2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers
- Experience in card payments industry preferred
- Ability to work in a customer-facing role with strong communication skills
- Experience with ticketing systems such as Salesforce, Jira, Confluence
- Good understanding of API technologies and troubleshooting
- Comfortable working within a Linux environment
- Intermediate SQL knowledge
- Scriptwriting experience (Python, Ruby, Shell, etc)
- Experience with logging and monitoring tools (e.g., Kibana, Splunk, Datadog)
- Experience in payments and/or accounting systems
Responsibilities
- Become a Marqeta product expert
- Provide high-quality support and ownership in responding to inquiries, issues and escalation inquiries
- Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans
- Work cross-functionally to resolve issues and provide customer care
- Provide on-call support for rotations and escalations
- Assist in monitoring production transaction volume, functionality, capacity, and performance
- Interact with Product, Engineering, and Technical Operational teams to provide feedback
- Document process, product, and industry learnings
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