Senior Product Support Engineer
New
I
IP FabricNetwork Automation
Prague or Remote EU, Afternoon shift rotation for US customersFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- PythonArtificial IntelligenceGitRESTful APIsLinuxTroubleshooting
Requirements
- Advanced Linux/Debian system administration (systemd, ip, tcpdump, OpenSSL).
- Strong networking protocol knowledge (BGP, OSPF, MPLS, EVPN/VXLAN, ACLs, QoS).
- Experience with hypervisors (KVM, ESXi, Proxmox) and cloud networking.
- Practical Python scripting for automation, REST APIs, and log parsing.
- Familiarity with Git workflows and Markdown.
- Fluent English communication skills.
- Proven experience in using AI.
- Ability to work afternoon shifts and on-call rotations.
Responsibilities
- Serve as the primary escalation point for L1–L2 on severe/complex issues.
- Triage incoming issues and lead deep-dive troubleshooting across Linux, networking, and APIs.
- Analyze traffic flows, routing decisions, and protocol behavior.
- Resolve parsing and mapping issues from CLI outputs.
- Own and evolve support tooling through design and code reviews.
- Mentor L1–L2 engineers and contribute to onboarding.
- Create and maintain documentation and knowledge base.
- Participate in afternoon shift rotation to support US customers.
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