Customer Success Manager
New
B
BoulevardSelf-care software
Remote - USAFull-TimeMiddle
Salary80,000 - 115,000 USD per year OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management.
- Ability to learn Boulevard’s platform quickly.
- Strong ownership mindset with the ability to understand customer goals and identify risk.
- Clear, empathetic communicator.
- Comfortable managing competing priorities and executing under ambiguity.
- Self-starter who embraces change and challenge.
- Experience identifying and driving expansion opportunities.
Responsibilities
- Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
- Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals.
- Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
- Build and maintain strong, trusted relationships with customer stakeholders.
- Advocate for customers by surfacing feedback, trends, and risks internally.
- Proactively identify opportunities to boost adoption of Boulevard products through up-selling and cross-selling.
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