Manta Support Specialist
New
B
BoostabilityBusiness Directory
Quezon City, Philippines, Mountain Standard Time (MST)Part-Time
Salary7.5 USD per hour
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Job Details
- Languages
- English (C1/C2)
- Required Skills
- Communication SkillsCustomer serviceTroubleshootingGoogle Workspace
Requirements
- Fluent in English (C1/C2 level proficiency)
- Prior customer service experience either in-person or over the phone
- Exceptional online communication skills
- Ability to articulate thoughts clearly and effectively
- Quick learning capability, adaptability, and flexibility
- High level of integrity, autonomy, and self-motivation
- Proficiency in Google Apps and Tools
- Proficiency in Microsoft Word
Responsibilities
- Provide email and phone support to paid listings customers, helping them manage, update, and optimize their profiles.
- Offer basic support to unpaid directory users, including login help, listing claims, and visibility questions.
- Troubleshoot technical issues and escalate complex cases to appropriate teams.
- Deliver clear, professional communication that reflects Manta’s brand values.
- Maintain accurate records of interactions and follow-ups in our support system.
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