Software Support Specialist
S
SourcefitSoftware Support
Eastwood Quezon City, PH, 8:30 AM to 5:30 PM PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceDocumentationTroubleshootingTechnical supportHIPAA
Requirements
- Proficiency in reading, writing, comprehension, and presentation.
- Strong common sense and instruction-following abilities.
- Basic math skills and understanding of financial reports.
- Punctual, reliable, and results-oriented professional.
- Ability to synthesize complex information into solutions.
- Strong analytical skills for gathering and analyzing data.
- Effective communication for both technical and non-technical audiences.
- Ability to maintain HIPAA confidentiality.
- Strong persuasion and attentive customer service skills.
Responsibilities
- Provide technical support via email, phone, and online channels.
- Field Tier 1 support calls, averaging 15-30 calls daily.
- Diagnose and escalate critical or complex issues.
- Participate in annual user group meetings.
- Contribute to Knowledge Base content development.
- Perform computer performance checkouts.
- Deliver accurate troubleshooting and corrective guidance to clients.
- Assist with electronic prescription setup and training for medical staff.
- Prioritize and resolve support tickets within deadlines.
- Document customer interactions in an online ticketing system.
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