Customer Success Manager
New
S
ShipHeroLogistics fulfillment
Latin America, 9 am to 5 pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 3 years
- Required Skills
- Project ManagementData AnalysisNegotiationTime ManagementAccount ManagementCustomer Success
Requirements
- BA/BS degree in Business Administration, Information Technology or similar (preferred).
- Minimum 3 years of CSM experience.
- Experience in the ecommerce fulfillment industry (preferred).
- Ability to read, write, and clearly communicate in English.
- Excellent communication, conflict resolution, and negotiation skills.
- Excellent time management and project management skills.
- High level of sound and independent judgment and reasoning.
- Able to recognize mistakes and correct your own actions.
Responsibilities
- Manage customer relationships, acting as the primary point of contact for inquiries and escalations.
- Collaborate with IT and operations teams to streamline fulfillment processes to ensure customer satisfaction.
- Provide actionable insights from customer feedback to drive improvements.
- Ensuring timely and efficient resolution of customer issues.
- Monitoring and analyzing customer service metrics to improve performance.
- Handling complex or escalated customer complaints.
- Providing regular reports on customer support activities to senior management.
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