Resolve user-reported issues through phone, email, or Slack.
Escalate complex problems to senior support staff.
Troubleshoot software issues.
Recognize phishing attempts and respond appropriately.
Prioritize incoming issues based on urgency and impact.
Maintain accurate communication through Jira ticketing systems.
Assist with new hire orientation and onboarding.
Mac OS XJiraLinux+7 more
About ShipHero
ShipHero transforms the complex world of eCommerce shipping and fulfillment, empowering brands and 3PLs to streamline operations and deliver exceptional customer experiences. They provide a comprehensive Warehouse Management System (WMS) designed to simplify everything from inventory management and order fulfillment to real-time tracking and automation. ShipHero's software powers over 5,000 warehouses, helping businesses efficiently handle more than 100 million shipments annually and process over $15 billion in annual Gross Merchandise Volume (GMV). Their solutions are built for scaling eCommerce brands and high-volume third-party logistics providers, offering features like AI picking that reduces walking time by 20-30% and Pack-to-Light systems that boost throughput by up to 450%.
How We Work
ShipHero is a global team of over 400 individuals who champion honesty, tenacity, and purpose. They cultivate a culture that supports work-life balance, encouraging employees to be bold and authentic. The company embraces a distributed work model with fully remote capabilities for many roles, believing in empowering talented individuals to do great things. Team members collaborate across 15 countries, fostering a diverse and inclusive environment. Decisions are often made in open channels, promoting transparency and a sense of shared ownership. They simplify complicated processes, enabling businesses to adapt and pivot with confidence.
Engineering at ShipHero
ShipHero's engineering team tackles the intricate challenges of modern eCommerce logistics. They build robust software that optimizes warehouse layouts, manages dynamic slotting, and streamlines replenishment processes to significantly reduce cost per package. Their platform features over 50 pre-built integrations with leading eCommerce platforms, marketplaces, and shipping carriers, alongside an open API for custom connectors. Engineers work on innovative solutions like AI Picking for path optimization, and WorkforceHero, which provides real-time visibility into warehouse activity and labor management. This focus on automation and data-driven insights directly impacts efficiency, helping clients achieve 99%+ shipping accuracy and up to 3x picking efficiency.
Why Join Us
Pioneer solutions in a rapidly growing industry, impacting how eCommerce is shipped globally.
Join a diverse, global team of over 400 people who value honesty, tenacity, and purpose.
Contribute to a company that champions work-life balance and offers fully remote opportunities.
Work on cutting-edge features like AI picking and advanced warehouse automation.
Experience a culture that simplifies complex problems and empowers you to make a real difference.
Benefits & Perks
Competitive compensation.
Medical insurance for US-based employees.
Paid time off.
Company-provided equipment.
Flexible and distributed work arrangements.
"Mandatory fun time" and a strong emphasis on work-life balance.