Enterprise Customer Success Manager
New
Argentina / UruguayContractSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityAccount ManagementRelationship managementHubSpot
Requirements
- 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management
- Strong understanding of Customer Success frameworks and lifecycle management
- Demonstrated success in driving customer adoption, retention and expansion
- Experience with HubSpot
- Experience with ChurnZero or similar Customer Success software
- Experience with subscription renewal management
- Extreme attention to detail and organizational skills
- Excellence at building and managing high-level customer relationships
- Willingness to learn technical product details
- Ability to have high-stakes conversations with various stakeholders
Responsibilities
- Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale
- Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies
- Drive product adoption and utilization by understanding customer goals and aligning product capabilities
- Act as a customer advocate, representing needs internally to influence product roadmaps
- Own the customer renewal process by proactively identifying risks and managing conversations
- Identify opportunities for upsell and cross-sell
- Monitor and analyze key customer health metrics
- Conduct regular strategic reviews and provide ROI insights
- Deliver customer training sessions and enablement resources
- Multi-thread relationships across customer organizations
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