Customer Success Manager
New
A
AltScoreFintech Enterprise SaaS
Remote (Ecuador), Americas timezoneFull-TimeManager
Salary3,500 - 6,000 USD per month
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Job Details
- Languages
- Spanish, English
- Experience
- 3+ years
- Required Skills
- Data AnalysisRESTful APIsAccount ManagementCustomer SuccessHubSpot
Requirements
- 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.
- Ability to understand API-based products and lending infrastructure.
- Experience with HubSpot is a strong plus.
- Bilingual Proficiency: Fluent Spanish and English; executive-level communication is required for navigating the LatAm market.
- Owner Mentality: You take full responsibility for your numbers, move fast, and solve problems without waiting for instructions.
- Data-Driven Mindset: You know your metrics (Churn, NDR, Adoption) and use them to drive every decision.
- Problem-Solving Grit: You excel at going from 'signal' to 'insight' to 'action' in high-pressure, fast-paced environments.
- Willingness to Travel: Open to occasional travel across Latin America to meet with key clients in person.
Responsibilities
- Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
- Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
- Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
- Use data and critical thinking to anticipate risks, identify 'signal' in customer behavior, and guide long-term strategy.
- Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
- Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
- Contribute to the 'playbook' for the CS function, improving standards and processes as the company grows.
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