Customer Success Manager
New
BogotaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English
- Required Skills
- Project ManagementData AnalysisSalesforceClient relationship managementDigital MarketingCRMCustomer Success
Requirements
- Advanced English (verbal and written)
- Client-facing experience
- Customer Onboarding
- Customer Retention Strategies
- Data Analysis and Reporting
- Cross-functional Collaboration
- Basic Project Management
- Sales and Upselling Techniques
- Customer Feedback Collection and Analysis
- Understanding of Pharma market operations and typical business structures
- Understanding of digital marketing in pharma
- Knowledge of digital platforms including DAM (Veeva), CRM (Veeva, Salesforce, IQVIA), and Marketing automation (SFMC, Eloqua)
Responsibilities
- Act as a strategic partner to clients, guiding them through digital transformation efforts.
- Offer expert advice on a whole portfolio of Viseven products and services.
- Oversee initiatives across the portfolio, coordinating with internal teams.
- Coordinate onboarding of new customers and monitor adoptions.
- Manage communication and keep all stakeholders on the same page.
- Identify and scope new opportunities by finding gaps and pain points.
- Perform regular status reviews and measure performance against KPIs.
- Collaborate with delivery, product, support, and account teams.
- Support the Account team in the sales process and development of proposals.
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