Customer Success Team Manager
New
C
CanonicalSoftware, SaaS
These opportunities are available globally and are remote positions.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Japanese, Korean, Spanish, Portuguese, German, French, or Italian
- Required Skills
- Data AnalysisPeople ManagementCross-functional collaborationCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Business, Communication, or STEM subject.
- Excellent academic records.
- Proven track record in Customer Success management.
- Experience in SaaS or software industries.
- Strong analytical skills with experience using data to drive activities.
- Ability to work effectively in a distributed team environment.
- Strong communication and leadership skills.
- Willingness to travel up to 4 times a year for internal events.
Responsibilities
- Manage and support regional Customer Success teams.
- Analyze regional performance metrics and identify trends to drive efficiency.
- Drive revenue retention and growth strategies.
- Provide coaching, mentoring, and performance reviews to team members.
- Resolve escalated customer issues requiring expertise.
- Collaborate with Sales, Marketing, Product, and Support teams.
- Develop communication plans and conduct team meetings.
- Document processes and drive quality improvements.
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