Email Marketing Specialist
New
R
ReachstackDigital Marketing
Fully remote — open to candidates anywhere in CanadaContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 or more years in a combined client-facing and email production role
- Required Skills
- Adobe PhotoshopHTMLCSSJiraAccount ManagementWordPressCustomer SuccessGoogle Workspace
Requirements
- Proficiency in HTML5 and CSS3
- Solid experience with responsive design and HTML email production
- Experience using Email on Acid or similar email testing platforms
- Proficiency in Adobe Photoshop for asset preparation and editing
- Experience working with WordPress
- Strong understanding of cross-browser and cross-client email compatibility
- Proven experience in a customer success, account management, or client services role
- Proven reliability working in a remote environment
- Comfortable working with Google Workspace, Microsoft O365, and JIRA
- Excellent written and verbal communication skills
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of client accounts, building strong relationships and maintaining high levels of satisfaction
- Develop a thorough understanding of the ReachStack platform and each client's unique communication goals and strategy
- Conduct regular check-ins to review campaign performance, address questions, and identify opportunities to improve client results
- Proactively identify and resolve client concerns before they escalate
- Support clients in making effective use of platform features through guidance and best practice recommendations
- Collaborate with internal teams to relay client feedback and contribute to ongoing service improvements
- Maintain accurate records of client interactions and account health using internal tools
- Convert client creative designs into responsive HTML emails built for accuracy across platforms and email clients
- Build and maintain landing pages and web forms
- Test all email builds rigorously across platforms and clients using Email on Acid
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