- Serve as the primary point of contact for an assigned portfolio of client accounts, building strong relationships and maintaining high levels of satisfaction
- Develop a thorough understanding of the ReachStack platform and each client's unique communication goals and strategy
- Conduct regular check-ins to review campaign performance, address questions, and identify opportunities to improve client results
- Proactively identify and resolve client concerns before they escalate
- Support clients in making effective use of platform features through guidance and best practice recommendations
- Collaborate with internal teams to relay client feedback and contribute to ongoing service improvements
- Maintain accurate records of client interactions and account health using internal tools
- Convert client creative designs into responsive HTML emails built for accuracy across platforms and email clients
- Build and maintain landing pages and web forms
- Test all email builds rigorously across platforms and clients using Email on Acid
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