Bilingual Student Success Coach & Enrollment Advisor

New

Fully remote (U.S.)ContractMiddle

Salary25 - 27 USD per hour

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Job Details

Fluency in English and Spanish (spoken and written) is required
French proficiency is strongly preferred
2+ years of experience in coaching, learner support, student success, customer service, enrollment advising, workforce development, or related fields
Strong written and verbal communication skills across phone, text, and email
Passion for helping adult learners build confidence, develop career-ready English skills, and achieve their personal and professional goals
Comfort engaging with learners from diverse cultural and professional backgrounds
Strong organizational skills and attention to detail
Ability to manage multiple learner follow-ups and tasks simultaneously
Comfort using CRM systems and communication tools (HubSpot experience is a plus)
Ability to work independently and proactively in a fast-paced remote environment

Provide personalized coaching support to learners through phone, text, email, video calls, and live chat
Help learners identify the right content, pathways, and resources aligned with their career and learning goals
Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up
Monitor learner activity and identify learners who may benefit from additional engagement or support
Support learners in navigating career-focused English learning pathways and workforce-aligned content
Support enrollment and onboarding processes, including registration assistance and learner activation
Accurately document learner interactions and manage assigned tasks in HubSpot and other systems
Participate in weekly team meetings, trainings, and engagement initiatives

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