Bilingual VA (English/Spanish) Medicaid Outreach Caller
O
Outsourcing AdvantageHealthcare BPO
Colombia. Mexico. Santo Domingo, Dominican Republic. Brazil. Argentina. Chile, U.S. Eastern Time business hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish, English (C1 level)
- Required Skills
- Customer serviceData entryCRM
Requirements
- Prior experience in cold calling, customer service, healthcare, Medicaid, or outreach
- Comfortable speaking with people on the phone all day
- Experience documenting call outcomes and notes in a system (CRM, spreadsheet, or similar)
- Basic computer skills for documentation and data entry
- Experience communicating with Spanish-speaking patients or families by phone
- Experience working with elderly and/or low-income populations
- Bilingual fluency in Spanish and strong conversational English (C1 level)
- Available to work during U.S. Eastern Time business hours
- Reliable internet connection and a quiet work environment
Responsibilities
- Conduct outbound calls to Bronx NY USA residents to assess eligibility for Medicaid support programs.
- Clearly explain program benefits and next steps in both Spanish and English.
- Communicate warmly and professionally with patients and families.
- Collect basic information and transfer interested individuals to the intake team.
- Document call outcomes and notes accurately in the system.
- Follow up with applicants and manage callbacks to support program enrollment.
- Maintain a high standard of cultural competence and empathy when engaging with elderly and low-income populations.
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