Bilingual Client Intake Specialist & Remote Success Coordinator
New
Remote (Mexico), U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Data entry
Requirements
- 100% bilingual fluency in English and Spanish (written and verbal).
- Proven ability to build immediate rapport over the phone.
- High sense of ownership and ability to manage tasks independently.
- High-speed internet access.
- Professional camera/video setup for frequent team collaboration.
- Previous experience successfully supporting U.S.-based clients in a remote capacity.
Responsibilities
- Act as the professional and personable voice of the company for all inbound inquiries.
- Manage the Client Intake process with empathy and charisma.
- Provide seamless support in both English and Spanish.
- Take ownership of routine administrative tasks and data entry.
- Collaborate in real-time with on-site office staff to manage complex scheduling and cross-departmental tasks.
- Maintain excellence in core duties while identifying ways to improve the customer journey and operational efficiency.
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