Remote Markets Agent
W
Whip, Inc.Logistics and Automotive
Mexico City, MEXFull-TimeEntry
Salary560 USD per week
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Ability to work remotely and independently with minimal supervision.
- Availability to perform outbound calls and customer follow-ups during assigned working hours.
- Reliable internet connection, computer, headset, and phone access for VoIP or cloud-based systems.
- High school diploma or equivalent.
- Strong verbal and written communication skills in English.
- Strong customer service orientation with a problem-solving mindset.
- Ability to manage multiple cases and priorities simultaneously.
- Proficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platforms.
Responsibilities
- Assist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platforms.
- Guide customers through vehicle setup and ensure completion of required documentation.
- Update internal systems with customer, vehicle, and service information.
- Receive and manage customer-reported issues including mechanical concerns and towing needs.
- Schedule service appointments with vendors and follow up on repair status.
- Conduct bi-monthly maintenance follow-ups for assigned vehicles.
- Manage accident and claims follow-ups.
- Collect vehicle condition reports and invoice customers for damages.
- Coordinate vehicle retrieval from impound lots.
- Conduct collections follow-ups and negotiate payment arrangements.
View Full Description & ApplyYou'll be redirected to the employer's site
