- Assist customers through phone, SMS, email, and messaging platforms.
- Provide vehicle pickup and basic setup instructions and ensure required documents are completed and submitted.
- Update systems with accurate customer, vehicle, and service details.
- Respond to vehicle issues, tire problems, service requests, accident or claim concerns, and basic rideshare questions.
- Schedule maintenance and repair appointments with vendors and follow up on repair progress, parts, and completion.
- Conduct regular 10K maintenance follow-ups and outreach for assigned vehicles and stores.
- Help review vehicle condition reports and assist with damage charges and payment follow-ups.
- Coordinate vehicle returns, swaps, or upgrades, and arrange towing or assist with impound situations.
- Follow up on unpaid balances, help set up payment plans, and track payments.
- Keep records organized and ensure tasks are completed on time.
Problem SolvingCustomer service