- Assist customers through phone, SMS, email, and messaging platforms
- Help customers with vehicle pickup and basic setup instructions
- Update systems with accurate customer, vehicle, and service details
- Schedule maintenance and repair appointments with vendors
- Conduct regular 10K maintenance follow-ups for assigned vehicles
- Support customers with accident or claim-related concerns
- Coordinate vehicle returns and assist with impound or towing situations
- Follow up on unpaid balances and help set up payment plans
Problem SolvingCustomer serviceCRM