Helpdesk Customer Support Agent
W
Whip, Inc.Automotive services
Location: Mexico City, MEX. This is a remote position.Full-Time
Salary7 USD per hour
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Job Details
- Languages
- Clear verbal and written communication in English (Spanish is a plus)
- Required Skills
- Problem SolvingCustomer service
Requirements
- High school diploma or equivalent required.
- Ability to work remotely and manage tasks with minimal supervision.
- Willingness to join daily team check-ins.
- Comfort making outbound calls and following up with customers.
- Reliable internet, computer, headset, and phone for work use.
- Strong customer service and problem-solving skills.
- Proficiency in CRM systems, spreadsheets, and messaging tools.
- Clear verbal and written communication in English; Spanish is a plus.
- Customer service, helpdesk support, call center, logistics, automotive, or collections experience is preferred.
- Experience working with vendors or service providers is a plus.
Responsibilities
- Assist customers through phone, SMS, email, and messaging platforms.
- Provide vehicle pickup and basic setup instructions and ensure required documents are completed and submitted.
- Update systems with accurate customer, vehicle, and service details.
- Respond to vehicle issues, tire problems, service requests, accident or claim concerns, and basic rideshare questions.
- Schedule maintenance and repair appointments with vendors and follow up on repair progress, parts, and completion.
- Conduct regular 10K maintenance follow-ups and outreach for assigned vehicles and stores.
- Help review vehicle condition reports and assist with damage charges and payment follow-ups.
- Coordinate vehicle returns, swaps, or upgrades, and arrange towing or assist with impound situations.
- Follow up on unpaid balances, help set up payment plans, and track payments.
- Keep records organized and ensure tasks are completed on time.
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