Customer Success Specialist
New
Z
ZipdevSleep wellness
Workable workplace: remote; Workable locations: Colombia. Mexico. Argentina. Bolivia, Plurinational State of. Brazil, Monday–Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), including a one-hour break each day. Hours stay fixed at 3:00 PM–11:00 PM SAST year-round, corresponding to 8:00 AM–4:00 PM Eastern Standard Time (EST) during U.S. standard time.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Strong English skills, both written and verbal. English does not need to be your first language.
- Experience
- At least 2 years of experience in sales, customer outreach, or customer service.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Have at least 2 years of experience in sales, customer outreach, or customer service.
- Have strong written and verbal English skills.
- Be comfortable writing emails throughout the workday.
- Be comfortable meeting outreach goals.
- Be comfortable keeping accurate Excel records.
- Work Monday–Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), including a one-hour break each day.
- Maintain the fixed 3:00 PM–11:00 PM SAST schedule year-round.
Responsibilities
- Review past customer conversations before reaching out.
- Check refund or replacement details before contacting customers.
- Personalize approved emails to check in with customers and restart conversations.
- Invite honest Amazon reviews without asking for a specific star rating.
- Record each contact, reply, and next step in the solicitation spreadsheet.
- Track other outreach as needed.
- Monitor customer replies.
- Pass technical questions or troubleshooting to customer support.
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