Customer Success Representative
New
T
The Savings GroupAuto finance
Source API remote eligibility restrictions: Mexico, 10am-7pm MST; one Saturday a month from 8-5 MSTContractJunior
Salary1,500 USD per month
Apply NowOpens the employer's application page
Job Details
- Experience
- One (1) year of customer service-related experience in a call center preferred.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceQuality Assurance
Requirements
- High school diploma required.
- One year of customer service-related experience in a call center preferred.
- Experience in inside phone sales, telemarketing, quality assurance, auto finance companies, or car dealerships.
- Strong listening, verbal, and written communication skills.
- Ability to organize, prioritize, and work independently, with attention to detail and critical-thinking skills.
- Proficiency with Microsoft Office and intermediate Excel ability required.
- Ability to switch between applications using a dual-monitor setup.
- Computer and keyboarding skills for heavy computer and phone usage.
- Desktop or laptop PC capable of installing and running the Windows App.
- Device must support a hardwired Ethernet connection.
- Internet connection must provide at least 50 Mbps download and 10 Mbps upload.
- Must provide own headset, mouse, and keyboard.
Responsibilities
- Answer calls from internal and external sources and provide customer service.
- Document account, contact, and activity information in various systems.
- Complete customer applications using the systems needed to obtain information and consent.
- Manage inbound and outbound customer communications by email, phone, and text to complete applications.
- Route customer inquiries beyond the representative's scope to the appropriate departments.
- Respond to auto finance inquiries in a timely, efficient, and professional manner.
- Meet metrics and standards set by management.
View Full Description & ApplyYou'll be redirected to the employer's site
