Client Success Specialist
New
P
PavagoPodcasting and content production
Argentina. Brazil. Mexico. Costa Rica. Honduras. Peru, Flexible 40 hours between 7:30 AM and 7:30 PM CSTContract
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills.
- Required Skills
- Customer serviceEnglish communicationAccount ManagementClient relationship management
Requirements
- Have proven experience in customer service, client success, account management, or a similar client-facing role.
- Have excellent written and verbal English communication skills.
- Be confident, personable, and assertive in client communications.
- Have strong organizational skills and attention to detail.
- Be able to manage multiple clients, deadlines, and follow-ups simultaneously.
- Be comfortable working independently in a remote environment and following established processes and workflows.
- Have a reliable computer with at least 8GB RAM and high-speed, reliable internet; a wired connection is preferred.
- Have a good-quality external webcam suitable for regular client video calls and a good-quality headset or microphone.
- Have a professional, dedicated workspace with a clean and appropriate background.
- Be willing to use workflow monitoring software and complete additional assessments or tests when required.
- Experience with professional clients, particularly attorneys or other high-value professional services clients, is preferred.
Responsibilities
- Onboard clients and guide them through required processes and workflows.
- Serve as the primary point of contact for assigned clients and answer questions in a timely, professional manner.
- Resolve issues related to payments, content selection, marketing copy, reports, and other client needs.
- Schedule podcast recordings and manage production timelines.
- Follow up with clients to ensure recordings and required materials are completed on schedule.
- Keep client information and production status organized and up to date.
- Coordinate with internal teams to keep projects moving smoothly.
- Check in with clients, monitor satisfaction, and identify potential issues.
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