Customer Transformation Specialist
New
K
Koronet
Flexibility to work from anywhereFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in English (must).
- Required Skills
- Customer SuccessAccount Management
Requirements
- Experience in Customer Success, Account Management, or B2B operational transformation.
- Fluent in English.
- Enjoy speaking with customers and feel comfortable leading difficult conversations.
- Listen well and communicate clearly, connecting changes to real customer incentives.
- Handle objections with curiosity and use them to improve future conversations.
- Have strong organizing skills.
- Work as a team player who shares information and puts company goals first.
- Experience in the floriculture industry is a strong plus.
Responsibilities
- Understand how customers operate across buying, selling, inventory, and operational workflows.
- Suggest practical behavior changes that help customers get more value from the platform.
- Lead discovery to uncover customer constraints and trade-offs.
- Advise customers transparently on platform capabilities, workarounds, and limitations.
- Use objections as feedback to improve future conversations.
- Drive adoption through testing, follow-through, and clear evidence of progress.
- Share specific customer workflows, evidence, and outcomes with Product and Support.
- Provide real-world feedback to Marketing and Revenue to improve messaging and targeting.
- Use account data to prepare relevant customer conversations.
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