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Senior Customer Success Specialist

Senior Customer Success Specialist

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VeeamData resilience
Remote, United StatesFull-TimeSenior
SalaryU.S. Geographic Zones & Compensation Ranges (TTC / OTE) Zone 1: San Francisco Bay Area, New York City Boroughs $119,760 — $199,680 USD Zone 2: Washington, California (excluding San Francisco Bay Area) $109,780 — $183,040 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $99,800 — $166,400 USD Zone 4: All other US locations $86,826 — $144,768 USD. The compensation range reflects expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission.
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Job Details

Experience
5+ years of experience in customer-facing technical roles
Required Skills
CybersecurityCustomer Success

Requirements

  • Have 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services focused on data protection and recovery technologies.
  • Bring technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies.
  • Have experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.
  • Translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes.
  • Present technical, operational, and risk-based recommendations to senior stakeholders.
  • Manage multiple strategic customer relationships and drive measurable success outcomes.
  • Conduct technical assessments, health reviews, architecture discussions, and executive business reviews.
  • Hold VMCE certification or obtain it within an agreed-upon timeframe following hire.

Responsibilities

  • Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts throughout the customer lifecycle.
  • Build and advance tailored Customer Success Plans aligned with customer business objectives, technical priorities, outcomes, and success criteria.
  • Guide customer activation, adoption, and optimization across the Veeam portfolio.
  • Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning.
  • Assess recovery readiness and recommend ways to improve customer resilience.
  • Facilitate recovery simulations, resilience reviews, and best-practice discussions.
  • Monitor customer health signals and adoption trends, identify risks, and develop mitigation plans.
  • Partner with Account Executives and Customer Success leadership to identify expansion opportunities and support renewal strategy.
  • Prepare business reviews, resilience reports, and success updates for technical and executive stakeholders.
  • Coordinate across Veeam teams to remove blockers and accelerate customer outcomes.
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U.S. Geographic Zones & Compensation Ranges (TTC / OTE) Zone 1: San Francisco Bay Area, New York City Boroughs $119,760 — $199,680 USD Zone 2: Washington, California (excluding San Francisco Bay Area) $109,780 — $183,040 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $99,800 — $166,400 USD Zone 4: All other US locations $86,826 — $144,768 USD. The compensation range reflects expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission.
Apply Now